Last updated: 21 October 2026
Our products are food, so we cannot accept returns of opened packs or returns for a change of mind. But if something is wrong with your order, we will make it right.
When you can ask for a replacement or refund
- Damaged pack: the pack arrived torn, damaged or leaking. Report within 48 hours of delivery.
- Wrong item: you received the wrong product or pack size. Report within 48 hours of delivery.
- Missing item: an item from your order is missing. Report within 48 hours of delivery.
- Expired product: the product had passed its best-before date when it was delivered. Report within 48 hours of delivery.
- Quality problem: you find a problem with the product, such as insects, an unusual smell or moisture. Report within 7 days of delivery.
How to raise a request
- WhatsApp or call us on +91 84485 44105, or email Khadarorganic@gmail.com.
- Share your order number, a short description of the problem and clear photos of the pack, including the label. For a damaged pack, an unboxing video helps.
- Please keep the product and its packaging until your request is resolved. We may ask you to return it or arrange a pickup.
What happens next
We will review your request and reply within 2 working days. If it is approved, you can choose a replacement or a full refund for the affected item. If the mistake was ours, you will not pay any shipping charge for the replacement or return.
Refund timelines
- Online payments: refunded to your original payment method within 5–7 working days of approval. Your bank may take a few more days to show it.
- Cash on Delivery orders: refunded to your bank account or UPI ID within 5–7 working days of approval.
What we cannot accept
- Opened or partly used packs, except for a quality problem reported as described above.
- Requests made after the time limits above.
- Damage caused after delivery, for example by moisture or improper storage.
- Returns for a change of mind.
Cancelling an order
You can cancel your order free of charge before it is dispatched by calling, WhatsApping or emailing us. If you paid online, we will refund the full amount within 5–7 working days. Once an order has been dispatched, it can no longer be cancelled.
Contact us
- Phone / WhatsApp: +91 84485 44105
- Email: Khadarorganic@gmail.com
- Address: Khadar Organics, Plot No. 04 & 13, Khasra No. 1146, Mansha City, Dhoom Manikpur, Gautam Budh Nagar, Uttar Pradesh 203207, India